Website Interactions Handled
Enhanced Customer Experience
Reduced Workload of Customer Service Teams
Enabling streamlined, customer-centric travel management
Streamline customer interactions, enhance service efficiency, and provide a seamless, omnichannel experience from booking to post-travel support with Accellor’s Airline CRM Solution.
View this solution listing on Microsoft Azure Marketplace.
Features
Deploy across multiple channels, including web, chatbot, mobile, and call centers, seamlessly integrating with platforms like Skype, Cortana, and Facebook Messenger.
Access a real-time, comprehensive customer view, including personal information, booking details, loyalty tiers, flight status, and more. Leverage analytics to gain actionable insights.
Quickly resolve common queries related to baggage, insurance, special assistance, and more, using an extensive, searchable Knowledge Base.
Enable seamless digital journeys from booking through to check-in, boarding pass generation, and proactive notifications. Manage PNR, changes, cancellations, and invoices efficiently.
Provide real-time notifications for flight disruptions and rebooking. Help agents manage connections and assist passengers proactively to reduce wait times at ticket counters.
Personalize marketing campaigns based on routes, promotions, and loyalty programs, including frequent flyer rewards, seat upgrades, and partner promotions.rchable Knowledge Base.
Enhance service efficiency, reduce wait times, and ensure quicker case resolution across customer interactions.
Streamline advance check-in, seat selection, and boarding pass generation for a smooth and efficient passenger experience.
Get a personalized demo and start a conversation about how we can help solve your business challenges and achieve your goals.
