Leading Global Innovator in Medical Devices

Enhancing Field Inventory Efficiency Through Mobile-Enabled Digital Transformation

Achieving an 80% reduction in operational support time through a feature-rich mobile solution for field representatives.
90%

Accuracy in field inventory view

80%

Reduction in time spent by operations

100%

Submission success for sales rep inventory requests

Customer overview

Our client, a global leader in medical device technology headquartered in Silicon Valley, is dedicated to the development and manufacturing of advanced implants, instruments, and devices. The firm’s extensive product portfolio, comprising over 400 distinct products, is integral to more than 1,500 surgical procedures monthly. Consequently, precise and agile field inventory management is a critical component of its operational strategy to consistently meet surgical demand without interruption.

Challenge

The client’s existing processes for managing field inventory were manual and inefficient. Urgent inventory transfers between sales representatives, often necessitated by unexpected product shortages, required operations personnel to manually record and process requests received via email. This reliance on manual intervention created an unreliable and delayed view of field inventory, consumed valuable operational resources, and lacked the scalability required to support a growing field sales organization.

Solution

Accellor developed a sophisticated, feature-rich mobile interface designed to fully automate and streamline inventory movement requests for field representatives. The solution empowers sales representatives to independently manage inventory transfers with minimal to no involvement from the operations team. Key features of the mobile application include the ability for a representative to select another representative for the transfer, use barcode scanning to accurately identify items for movement, and automatically generate a FedEx shipping label directly within the application. This self-service model digitizes the entire workflow, from request initiation to logistical execution.

Impact

The deployment of the mobile inventory movement application has delivered significant operational benefits and a substantial return on investment. The solution provides a 90% accurate, real-time view of all field inventory, empowering data-driven decision-making. The automation has resulted in an 80% reduction in the time spent by the operations team to support field inventory movements, freeing them to focus on higher-value strategic activities. Furthermore, the application has achieved a 100% success rate, with no reported issues from sales representatives submitting inventory movement requests. This transformation has not only increased efficiency and reduced costs but has also greatly improved the operational autonomy and effectiveness of the field sales team.

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